Dear valued customers, we advise you to understand the terms and conditions of purchase before making any orders or purchases of our products. After you purchase, you agree to the terms and conditions without any compulsion of any party.
If you buy online, make sure your name, address, postal code, product selection and quantity are properly filled out on the form. We will not be liable for any mistakes you have made when filling out the order form.
We will make sure and try to process your order as soon as possible after payment has been made. Your order book will be sent via courier service with high credits we have appointed.
When you register, you are required to provide your information that is true, accurate, current, and complete in all respects. Should any of your information change, you may change it online or notify us through email. The account password should be in unique and keep secure. Any breach of security or unauthorized uses of your account, please notify us immediately.
To place an order with us, you must be over 18 years of age and possess a valid credit or debit card issued by bank acceptable to us.
If you make a transaction or send an email that contains personal information, this information will not be disclosed to any unrelated third party. What you share with us, stay with us.
Like you, we also do not like spam. So we pledge not to sell your personal information to unrelated third parties.
Sometimes we hire other companies to provide some services such as marketing help. We will restrict the personal information provided to them, and they only have access to your personal information which is required to carry out its functions such as to post your goods. It is closely monitored by us so that our customers’ personal information is always protected.
All orders are subject to acceptance and availability. The items in your online shopping cart are not reserved and may be purchased by other customers until it is checked out.
Payment can be made by online transfer via FPX and any other methods which may be clearly stated on our site from time to time. You confirm that the bank account being used is yours or that you have specifically authorized by the owner to use it.
We will take reasonable care to make our site secure. All online banking transactions on this site are processed using Billplz, which is a secure online payment gateway that encrypts your details in a secure host environment.
In addition, we will take reasonable care, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any date you provide when accessing or ordering from our site.
Kindly take note that the process of your booking will take 1 to 3 working days. Our company operates 5 days a week (Monday to Friday 8am – 5pm) and holiday on Saturday, Sunday and on public holidays. Estimated delivery times provided are to be used as a guide only and commence from the date the order is sent out. We are not responsible for any delays caused by destination customs clearance processes.
We post all orders made before 12PM, Monday – Friday on the same day. Orders made on Friday, after 12PM will only be shipped on Monday.
Working Hours :
Monday – Friday (8am – 5pm)
We hope that you are delighted with your order. If for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund within 7 working days from delivery and you inform us within 3 working days from delivery that you intend to return the item.
If the item is returned to us again because you are not located in the address provided or you are not claiming the item at the post office according to the period, for re-delivery you have to pay the shipping charge due to your negligence.
We do not accept any exchange of product.
When your order arrives, please inspect the parcel for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at 019- 44 66 100
Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.
There is no return shipping fees. In the case of damaged items, please contact us immediately for assistance.